CANNACOAST DISTRIBUTION – Refund & Returns Policy

Last Updated: November 2025

At CANNACOAST DISTRIBUTION, we are committed to delivering premium cannabis products with reliability, care, and consistency. Every order is handled with attention to quality and customer satisfaction. However, if an issue arises, our Refund & Returns Policy is designed to provide a straightforward and fair solution.

We understand that situations such as damaged shipments, defective items, or order errors can occur. The guidelines below explain how to get assistance quickly so we can resolve your concern as efficiently as possible.

Refunds for Missing or Damaged Items

We accept refund or replacement requests for orders that meet any of the following conditions:

A product was missing from the package
An item arrived damaged or defective
A product was leaking, broken, or non-functional (including vape pens or cartridges)

To qualify, please contact CANNACOAST DISTRIBUTION Support within 48 hours of delivery and include:

Your order number
A brief explanation of the issue
Clear photos or videos of the damaged, missing, or defective product(s)

Once we verify the issue, we will offer one of the following options based on availability and your preference:

A full refund to your original payment method
A replacement item at no additional cost
Store credit for a future purchase

Return Policy

Due to health, safety, and regulatory requirements, we are unable to accept returns on cannabis products that have been:

Opened
Used
Tampered with

All cannabis sales are final, except in cases where the product arrives damaged, defective, or incomplete.

Non-Cannabis Merchandise

Items such as accessories, apparel, chargers, or batteries may be eligible for return if unopened and unused within 7 days of delivery.
Please contact us before sending any item back to confirm eligibility.

Incorrect or Wrong Items Sent

If you receive an incorrect product, we will correct the issue immediately.

Please contact CANNACOAST DISTRIBUTION Support within 48 hours and ensure the item is:

Unopened
Untampered with
In its original packaging

Once verified, we will arrange a replacement or issue store credit.
All shipping costs related to correcting our error will be covered by CANNACOAST DISTRIBUTION.

Vape Pen & Cartridge Issues

We understand that vape pens and cartridges may occasionally malfunction.
If your vape product arrives faulty:

Contact us as soon as possible
Provide photos or videos of the issue
Keep the product until our review is complete

After evaluation, we may provide a replacement or store credit where applicable.

Delivery Issues or Delays

We partner with trusted carriers to ensure secure and timely delivery. However, certain issues fall outside our control.

We do not provide refunds for:

Delays caused by incorrect or incomplete shipping addresses
Missed deliveries (e.g., customer unavailable at time of drop-off)
Failure to provide valid identification at the time of delivery

If your order is lost, damaged in transit, or delayed due to verified carrier error, we will open an investigation. Based on the findings, we may offer store credit or a full refund.

Non-Refundable Items

For quality and safety reasons, the following items cannot be refunded or returned:

Opened or used cannabis products
Discounted or promotional items
Gift cards and vouchers
Perishable goods once delivered and accepted

How to Request a Refund or Replacement

Please contact our Customer Support Team using any of the channels below:

📧 Email: support@cannacoastdistribution.com
📞 Phone: 562-352-9135
📍 In-Person (if applicable): 17355 Railroad St.
City of Industry, CA

Include the following details:

Full name and contact information
Order number
Description of the issue
Photos or videos as evidence

Our team will respond within 24–48 hours with next steps.

Store Credit Policy

If a refund cannot be processed, we may offer store credit as an alternative.

Store credit is non-transferable
Must be used within 30 days unless stated otherwise
Cannot be exchanged for cash

Order Cancellation Policy

If you need to cancel your order, please contact us immediately.
Orders not yet processed or shipped may qualify for cancellation and a full refund.

Once an order is shipped, it cannot be canceled unless it meets the criteria outlined in this policy.

Policy Updates

CANNACOAST DISTRIBUTION reserves the right to revise or update this Refund & Returns Policy at any time.
Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent modification.